Complaints Procedure

 

At Happy Smiles Dental we want every patient to be happy with the care they receive. If something has not gone as you expected, please let us know. We listen to every concern and will do our best to put things right quickly and fairly.

 

How to raise a concern

 

You can speak to any member of our team at the practice, call us on 020 8881 0495 or 020 8881 6698, email info@happysmiles.dental, or write to: Complaints Manager, Happy Smiles Dental, 129-131 High Rd, Wood Green, London N22 6BB.

 

Our Complaints Manager is Zarife, Practice Manager, who will look after your complaint from start to finish.

 

What happens next

 

• We will acknowledge your complaint in writing within 3 working days and send you a copy of this procedure.

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• We will look into your concerns carefully and aim to give you a full written response within 10 working days. If we need more time, we will explain why and tell you when to expect our reply.

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• If you would like to talk things through, we will offer a meeting or a phone call at a time that suits you.

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• Your complaint will be handled in confidence and will not affect your future care with us.

 

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