Terms & Conditions

Last updated: November 2026

 

These terms apply to all appointments and treatment at Happy Smiles Dental, 129-131 High Rd, Wood Green, London N22 6BB. They are here to help us run the practice smoothly and fairly for every patient. Nothing in these terms affects your statutory rights as a consumer. NHS patients should also read our NHS Cancellation Policy.

 

1. Appointments

 

• New patients should arrive 10 minutes early to complete their registration and medical history forms.

• Please arrive on time for every appointment. If you are running late, call us on 020 8881 0495 as soon as you can.

• If you arrive late, we may need to shorten or rebook your appointment so that other patients are not kept waiting.

• We send email and text reminders before your appointment, so please keep your contact details up to date.

 

2. Cancelling or changing an appointment

 

• If you cannot attend, please let us know as early as possible by calling 020 8881 0495.

• If you give us at least 48 hours’ notice, we will happily move your appointment to a new time.

• All bookings are non-refundable if you cancel or do not attend, whatever the notice period.

• If appointments are repeatedly missed or cancelled at short notice, we may decline to book further appointments.

 

3. Deposits

 

• A deposit is required to book private consultations and treatment. Current deposit amounts are shown in our Fee Guide.

• Deposits are deducted from the cost of your consultation or treatment.

• Deposits are non-refundable if you cancel, regardless of the notice period. If you need to move your appointment, please give us at least 48 hours’ notice and we will happily find you a new time.

 

4. Fees and payment

 

• Our private fees are listed in our Fee Guide. Your dentist will give you a written treatment plan and cost estimate before any treatment begins.

• Payment is due on the day of treatment unless agreed otherwise in your treatment plan.

• We accept payment by card and cash.

• We offer finance options to help you spread the cost of treatment. Finance is subject to status and approval by our finance provider. Please ask our team for details.

• NHS charges are set by the government and are explained to NHS patients before treatment.

 

5. Custom-made items

 

Crowns, bridges, veneers, dentures, retainers, aligners, night guards and similar items are made specifically for you. Once manufacture has started we cannot offer a refund for them, unless the item is faulty or not as described.

 

6. Refunds

 

• If a refund is approved, for whatever reason, 10% will be deducted to cover booking and administration costs.

• Where a refund is due, it will be made to the original payment method.

• Please allow up to 7 working days for refunds to be processed.

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7. Feedback and complaints

 

We welcome all feedback. If you are unhappy with any part of your care, please see our Complaints Procedure or speak to our Practice Manager, Zarife, on 020 8881 0495 or at info@happysmiles.dental.

 

8. Medical history and consent

 

• We will ask for your full medical history at your first visit and update it regularly. Please tell us about any changes to your health or medication.

• Before any treatment, your dentist will explain the options, risks and costs, and ask for your consent.

 

9. Zero tolerance

 

We will not tolerate abusive, threatening or violent behaviour towards our team or other patients. Anyone behaving in this way may be removed from our patient list, and the police may be contacted.

 

10. Your personal information

 

We look after your personal and medical information in line with UK data protection law. Please see our Privacy Policy for details.

 

11. Governing law

 

These terms are governed by the law of England and Wales.